Refund, Return & Cancellation Policy

1. Refunds

AB Collection does not offer refunds.

We do not provide refunds for:

• Change of mind
• Incorrect size selected by the customer
• Colour preference
• Ordering the wrong product
• Personal preference regarding fit or appearance
• Any other reason not caused by a defect or mistake by AB Collection

Once an order has been successfully delivered, the customer cannot request a refund under this policy.

2. Exchanges

An exchange may be provided only where:

• The product has a genuine manufacturing or product defect; or
• AB Collection has sent an incorrect product, size, colour, or other item compared with the confirmed order.

Exchanges are not provided merely because a customer changes their mind or no longer wants the product.

3. Exchange Window

Eligible issues must be reported within 2 days of delivery.

The customer must contact AB Collection within this period to initiate an exchange request.

Requests submitted after the 2-day window may not be accepted.

4. Product Eligibility

For an exchange request, the product should, wherever applicable:

• Be unused
• Be unworn
• Be unwashed
• Not have been altered
• Have its original tags attached
• Be in its original condition
• Include original packaging where reasonably available

AB Collection may reject an exchange where inspection indicates that the issue was caused by customer use, washing, alteration, misuse, negligence, or normal wear and tear.

5. Defective Products

If you receive a product that appears to have a genuine manufacturing defect, contact us within 2 days of delivery.

We may request photographs, videos, order details, or other information to assess the issue.

If the issue is confirmed to be a manufacturing defect, AB Collection will arrange an eligible exchange, subject to product availability.

6. Wrong Product, Size or Colour

If AB Collection sends an item that differs from the confirmed order, please contact us within 2 days of delivery.

After verification, we will arrange an eligible exchange where the correct item is available.

7. Return Shipping for Eligible Exchanges

Where the exchange is required because of a confirmed defect or mistake by AB Collection, AB Collection will bear the applicable return shipping cost.

Customers should not independently ship the product back without first contacting us and receiving instructions from AB Collection.

8. Customer-Initiated Returns

We do not accept returns or exchanges for:

• Change of mind
• Incorrect size selection
• Incorrect colour selection
• Personal preference
• Product looking different from how the customer expected
• Failure to check the size information before ordering

Customers are encouraged to review the product details and size information carefully before placing an order.

9. Exchange Availability

An exchange is subject to availability of the required replacement product, size, or colour.

If the exact replacement is unavailable, AB Collection will communicate the available options.

No cash refund will be provided in place of an exchange.

10. Order Cancellation

Cancellation requests should be made as early as possible after placing an order.

If an order has not yet been processed or dispatched, AB Collection may, at its discretion, accept a cancellation request.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Because AB Collection does not offer refunds under this policy, customers should contact us before placing an order if they have questions regarding products, sizing, colours, or availability.

11. How to Request an Exchange

To request an eligible exchange, contact support@abcollection.co.in or +91 7489346362.

Please provide:

• Order number
• Customer name
• Contact number
• Description of the issue
• Photographs/videos where requested

Our team will review the request and communicate the next steps.

12. Policy Changes

AB Collection may update this policy from time to time.

Any updated policy will be published on this page with a revised "Last Updated" date.