Shipping & Delivery Policy

1. Delivery Coverage

AB Collection currently ships orders to serviceable locations across India.

Delivery availability may depend on the serviceability of the customer's complete delivery address.

2. Order Processing Time

After an order is successfully confirmed, we generally aim to process and prepare it for dispatch within 2–3 business days.

Business days generally exclude Sundays and public holidays.

During product launches, promotional periods, unusually high order volumes, or other operational circumstances, processing may take longer.

If there is a significant delay, we will make reasonable efforts to communicate the relevant update.

3. Delivery Timeline

After dispatch, orders are generally expected to reach the customer within 5–7 business days.

Delivery time may vary depending on:

• Delivery location
• Courier availability
• Weather
• Public holidays
• Remote or difficult-to-service locations
• Transportation disruptions
• Operational delays
• Other circumstances beyond AB Collection's reasonable control

The stated delivery timeline is an estimate and not a guaranteed delivery date.

4. Dispatch Confirmation

Once your order has been dispatched, we may provide shipment or tracking information through the contact details associated with your order, where tracking is available.

Customers should use the tracking information, where provided, to monitor the progress of their shipment.

5. Incorrect Delivery Information

Customers are responsible for providing an accurate and complete delivery address and contact information.

AB Collection is not responsible for delays, failed deliveries, or additional costs resulting from:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer being unavailable to receive the shipment
• Refusal to accept the shipment
• Other information incorrectly provided by the customer

If a shipment is returned to AB Collection because of incorrect or incomplete information provided by the customer, additional shipping charges may apply if re-dispatch is requested.

6. Delayed Deliveries

While we aim to meet our estimated timelines, courier and logistics delays can occur.

AB Collection is not responsible for delays caused by events outside our reasonable control, including:

• Extreme weather
• Natural disasters
• Public emergencies
• Strikes
• Transportation disruptions
• Government restrictions
• Courier network issues
• Other unforeseen logistical circumstances

7. Damaged Packages

If your package appears visibly damaged at the time of delivery, please contact AB Collection as soon as reasonably possible.

Where appropriate, customers may be asked to provide photographs or videos of the package and product to help us investigate the issue.

8. Delivery Issues

If you believe your order has been delivered incorrectly, has not arrived within a reasonable period after dispatch, or contains a delivery-related issue, contact us at support@abcollection.co.in or +91 7489346362.

Please include your order details so that we can investigate the issue efficiently.

9. Shipping Charges

Applicable shipping charges, if any, will be communicated to the customer during the ordering process before the order is completed.

AB Collection reserves the right to offer free shipping, promotional shipping, or location-specific shipping offers from time to time.